Last updated: March 2026

1. Who We Are

This website is operated by:

JAMES STEVEN LANDSCAPES AND LAWNS LTD
Registered address: 1 Acorn Close, Hellesdon, Norwich, England, NR6 5FL
Company number: [insert if you want it explicitly shown]
Email: contactus@norwichturfing.co.uk
Phone: 07597 220213

Throughout this policy, “we”, “us”, and “our” refer to JAMES STEVEN LANDSCAPES AND LAWNS LTD.

2. What Data We Collect

When you use our website or contact us, we may collect the following information:

Information you provide directly:

• Name
• Email address
• Phone number
• Address or location details
• Details about your project or enquiry
• Any images or files you upload

Information collected automatically:

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Referral source (how you found us)

3. How We Use Your Information

We use your data to:

• Respond to your enquiries and provide quotes
• Deliver our services
• Communicate with you about your project
• Improve our website and services
• Measure the effectiveness of our advertising

We do not sell your data or send unsolicited marketing communications.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Legitimate interest – to respond to enquiries and run our business
• Consent – where required for cookies and tracking technologies
• Contract – where processing is necessary to provide services you request

5. How Your Data Is Stored

• Enquiry data is sent directly to our secure email inbox
• We do not store personal data on the website
• We do not retain enquiry data longer than necessary

We take reasonable steps to protect your information from unauthorised access or disclosure.

6. Sharing Your Data

We only share your data where necessary, including with:

• Service providers who help operate our website and advertising
• Analytics and advertising platforms (see below)

We do not share your data for third-party marketing.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and measure performance.

We use:

• Google Analytics – to understand how visitors use our website
• Google Ads tracking – to measure ad performance
• Meta (Facebook) Pixel – for advertising and remarketing

These tools may collect:

• IP address
• Device and browser information
• Website activity

👉 Important: These platforms may process data outside the UK.

8. Remarketing

We use remarketing tools (Google Ads and Meta) to show ads to people who have previously visited our website.

This means you may see our ads on other websites or social media platforms after visiting our site.

9. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent (where applicable)

To exercise any of these rights, please contact us at:
contactus@norwichturfing.co.uk

10. Data Security

We implement appropriate technical and organisational measures to protect your data.

However, no method of transmission over the internet is completely secure.

11. Children’s Privacy

Our services are intended for homeowners and adults.
We do not knowingly collect data from individuals under 18.

12. Changes to This Policy

We may update this policy from time to time.
Any updates will be posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: contactus@norwichturfing.co.uk
Phone: 07597 220213